FAQs
How long does delivery usually take?
Standard delivery ranges from 3 to 8 business days depending on your location and courier availability.
Can I change my delivery address later?
Once the order is confirmed, address changes cannot be made; a new order must be placed if necessary.
What if my package gets lost?
In case of lost shipments, we verify with the courier and arrange a replacement or refund as per your preference.
How do I report damaged deliveries?
Notify our support team within 48 hours and provide photos to process replacement or refund efficiently.
Which items are eligible for returns?
Items must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
How do I initiate a return request?
Email your Order ID, reason, and supporting photos to our support team to start the process.
When will the refund be credited back?
Approved refunds are credited to your original payment method within 5–7 business days after inspection.
Are partial refunds possible for certain items?
Partial refunds may be offered if the product partially meets return conditions, assessed on a case-by-case basis.
Can I cancel my order after placing?
Orders may be cancelled within 24 hours or before shipment; contact support to process the cancellation.
Can I modify items after order confirmation?
Item modifications are not allowed after order placement; eligible cancellations and reorders are recommended for changes.
When will I receive my refund?
Refunds for cancelled orders are processed within 5–7 business days to the original payment method.
Can I cancel after shipment has started?
Once dispatched, orders cannot be cancelled; you may request a return after delivery per return policy.
What qualifies as a customer grievance here?
Any complaint regarding product quality, delivery, payment, or customer service requiring resolution is considered a grievance.
How can I submit my grievance online?
Submit your issue via Help Centre or Contact Us with order ID, details, and supporting documents.
Who handles unresolved grievance issues?
The Grievance Officer oversees escalated complaints and ensures fair, timely resolution in line with applicable laws.
How long does grievance resolution usually take?
Our team aims to resolve complaints within 7 working days while providing regular status updates to customers.
