Returns and Refund Policy

At Classicity, operated by Flieber Innovation, we focus on offering a dependable and enjoyable shopping journey. Within this policy, “we,” “us,” and “our” refer to Flieber Innovation, while “you,” “your,” and “user” represent our customers. By placing an order, you agree to comply with the terms described below concerning returns and refunds. If a product needs to be sent back, the conditions below explain the process clearly for your convenience.  

Return Eligibility Conditions  

• Items must remain unused, unwashed, and in their original state, complete with all tags, labels, and packaging.  
• All accompanying boxes, covers, and accessories must be returned in original condition.  
• Products that show signs of wear, cleaning, or alteration will not qualify for return.  
• Return requests must be submitted within 48 hours of delivery. Customers must contact our support team within this period to begin the process.  
• Items failing to meet the above requirements will not be approved for return.  

Steps to Initiate a Return  

Step 1: Submit a Request  

Email your return request along with your Order ID and reason for return to flieberinnovation@gmail.com.  

Step 2: Provide Visual Proof  

If the product received is damaged, defective, or incorrect, attach clear photos highlighting the concern to support faster review.  

Step 3: Follow Return Instructions  

Upon approval, detailed return steps will be shared via email.  

We reserve the right to decline any return requests that do not comply with our guidelines.  

Refund Processing and Timeline  

After receiving the returned item, our team will inspect it to confirm compliance with return conditions. You will be notified about the approval or rejection status. Approved refunds will be credited to the original payment method within 5 to 7 business days, followed by a confirmation email.  

Partial Refund Conditions  

If a returned product partially meets return standards, such as missing packaging or minor handling marks, a partial refund may be offered based on internal assessment.  

Damaged, Defective, or Incorrect Items  

If your order arrives in a damaged condition, contains a defect, or differs from what was ordered, please contact us within 48 hours of delivery. Clear photos or videos should be shared via email to support quick resolution.  

Need Help?  

For any assistance related to cancellations, returns, or refunds, please contact our customer support team at: flieberinnovation@gmail.com  

Thank you for choosing Classicity. Your confidence in our brand means a great deal, and we remain committed to delivering a consistently positive shopping experience.